How do I get an RMA and return the product(s) correctly?

Steps to send the product(s) back to Alkeria:

  1. Contact Alkeria to ask for an RMA number. You can do this via the web form on our site. 
  2. Alkeria then sends you the RMA number and shipping instructions via email.
  3. Check all information in the RMA form and print it.
  4. Please indicate the RMA number on the shipping documents and outside the parcel in order to simplify our procedure for receiving the material in question.
  5. Do not include material within the shipment that has not been authorized for return. Material sent without proper authorization may be refused.
  6. Returns must be properly packed and sent to Alkeria at the following address: Via Giuntini, 25 int. 36 - I-56021 Navacchio (PI) - ITALY. If the information is complete and correct, we can process your RMA quickly.