General Terms and Conditions

All returns must be pre-approved by Alkeria. Alkeria will respond with RMA number(s) and a list of units authorized for return, and return shipping instructions.
The resulting RMA number(s) must be indicated on the packaging of the returned product. Please be aware that if you return an item without RMA number(s), we reserve the right to reject the return and shipped back to the address of origin.
Handling fees may be applied. 

Steps to send goods back to Alkeria

1. Contact Alkeria to ask for an RMA number. You can do this via the Request RMA web form. 
2. Alkeria then sends you the RMA number and shipping instructions via email.
3. Check all information in the RMA form and print it.
4. Please indicate the RMA number on the shipping documents and outside the parcel in order to simplify our procedure for receiving the material in question.
5. Do not include material within the shipment that has not been authorized for return. Material sent without proper authorization may be refused.
6. Returns must be properly packed and sent to Alkeria at the following address: Via Giuntini, 25 int. 36 - I-56021 Navacchio (PI) - ITALY.

If the information is complete and correct, we can process your RMA quickly. 

Shipping to Alkeria

The customer shall be responsible for the payment of any shipping and handling fees in connection with the return of any Products. We will not accept returns at the expense of the recipient. Delivery to Alkeria is made at the customer’s expense and risk, in accordance with FCA (Incoterms 2020).
Goods under warranty will be repaired or replaced (where provided) in the shortest possible time. Repairing of products may depend on the problem; there will be no additional costs for products under warranty provided that the anomaly found is not due to failure owing to improper use of the product.
If the terms of the warranty have expired or there’s a failure owing to improper use of the product, then before proceeding, an offer regarding the cost of any repairs will be communicated to the customer.

Return Shipping to Customer

Delivery of Warranty repairs will be made at Alkeria’s expense in accordance with INCOTERMS CPT.
Delivery charges for non-warranty repairs will be added to the final cost estimate.
Any repaired or replacement goods supplied to the customer by Alkeria are supplied in accordance with the General Terms.

Validity

Any RMA number is valid for 30 days from the date of issue. If after this term, we have not received the goods, the customer will be required to request a new RMA number.

Further Questions

For further information or if you need help, you can refer to our FAQ section or email our Sales Dept. at This email address is being protected from spambots. You need JavaScript enabled to view it..